Can Artificial Intelligence Replace The Front Desk Agent?

Can Artificial Intelligence Replace The Front Desk Agent? by Ed Water CEO of Ask BlueThe front desk is one area of the hotel that must always be manned. Hotel guests can arrive at any time, day or night, and someone needs to be there to greet them. Yet the front desk is one of the most problematic areas of a hotel. If a guest arrives when the desk is understaffed, they’ll have to deal with a long wait…